The Ibiza Social Club

Privacy Policy

Overview
This Privacy Policy describes how Ibiza Social Club ("we", "our", or "us") collects, uses, and discloses your personal information when you use our services via our websites and/or mobile application.

What Personal Data Do We Collect?
We may collect the following types of personal data:
- Personal identification information (name, email address, phone number, mailing address)
- Images and videos
- Location data (when authorized)
- Device information (OS version, language, model - anonymous)
- Usage data via cookies and analytics tools
- Any content you voluntarily submit (e.g., form responses, messages)

How We Collect Your Data
You directly provide us with most of the data we collect. We collect and process data when you:
- Register or place an order
- Use or view our website or app (via browser cookies)
- Submit forms or contact us
- Share content (e.g., images, profile pictures)

We may also receive your data from third-party analytics tools:
- Flurry (https://www.flurry.com)
- Firebase (https://firebase.google.com)
- Count.ly (https://count.ly)
- AppsFlyer (https://www.appsflyer.com)
- Facebook App Events (https://developers.facebook.com/docs/app-events)

How We Use Your Data
We use your data to:
- Process bookings and manage your account
- Send special offers and marketing communications
- Display user-generated content on the app
- Support functionality like scanning QR codes or adding profile pictures
- Improve user experience through analytics

If consented, we may share your data with partner companies to offer relevant services.

We may also share data with credit agencies or third-party payment processors to prevent fraud.

Data Storage & Retention
Your data is stored securely in France (EU) on GDPR-compliant servers.

We retain:
- Booking and user account data for up to 5 years
- Media and uploaded content until deleted by the user
- Analytics data in anonymous form indefinitely

After the retention period ends, data is deleted through secure digital erasure.

Third-Party Processors
We may use services like Airtable, Zapier, and Tawk.to.

Marketing
With your permission, we may send information about our services or offers from partners. You may opt out anytime by:
- Clicking “unsubscribe” in our emails
- Contacting us at: theibizasocialclub@gmail.com

Your Data Protection Rights (GDPR)
You have the right to:
- Access your data
- Request correction or completion
- Request erasure under certain conditions
- Restrict or object to processing
- Request data portability

We have 1 month to respond to such requests. Contact us at: theibizasocialclub@gmail.com

Other Websites
Our website or app may contain links to external websites. Our privacy policy applies only to our platforms.

Changes to This Policy
We regularly review our privacy policy. Updates will be posted here.
Last updated on: May 15, 2025

If you wish to file a complaint, you may contact your local authority.
For France, visit: https://www.cnil.fr/

Cookie Policy (Including GDPR Requirements)

We use cookies and similar tracking technologies to:
- Improve your user experience
- Track usage and user preferences
- Support targeted advertising (with consent)

Types of cookies:
- Necessary – enable core features
- Performance – help us understand usage
- Functionality – remember settings like language

Third-party Cookies (Examples)
- Google Analytics – https://policies.google.com/privacy | https://tools.google.com/dlpage/gaoptout
- Facebook Pixel – https://www.facebook.com/about/privacy | https://www.facebook.com/settings/?tab=ads

You can control or delete cookies in your browser:
- Chrome: https://support.google.com/chrome/answer/95647
- Safari: https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac
- Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
- More Options: https://optout.aboutads.info/

Mobile Device Settings for Ads
- iOS: Enable "Limit Ad Tracking"
- Android: Disable "Ad Personalization"
Or use the DAA AppChoices: https://youradchoices.com/appchoices